This Refund and Return Policy governs your purchases from www.sortthreadbin.com, operated by Hithium Energy Storage Technology Deutschland GmbH. We are committed to providing clear procedures for order resolution in accordance with consumer protection regulations in Europe and the United States.
1. Right of Withdrawal (European Customers)
In accordance with the European Union Consumer Rights Directive, customers residing in the EU possess a 14-day Right of Withdrawal. You may withdraw from your order without providing a reason within 14 days from the day you, or a third party indicated by you, acquire physical possession of the goods.
To exercise this right, please contact us at screw@sortthreadbin.com. Upon receipt of your notice, we will provide instructions for returning the items to:
Hithium Energy Storage Technology Deutschland GmbH
Landsberger Straße 155, 80687 München, Germany
2. Damaged or Defective Items
If you receive an item that is damaged or contains a defect, please contact our support team at screw@sortthreadbin.com promptly after receipt.
Documentation: We may request photographic evidence of the damage or defect.
Resolution: Upon verification of the provided evidence, we will arrange for a full refund or a replacement shipment. For damaged items, you are not required to return the goods to our facility.
3. Shipping Delays
We partner with DHL, FedEx, and UPS to ensure reliable delivery. Our standard transit time is 5 to 8 business days. We provide automated tracking updates to your email at key transit milestones to keep you informed of your order’s status.
If an order exceeds our standard transit timeframe, please contact our support team. We will initiate a formal investigation with the carrier. Based on the findings of this inquiry, we will determine whether to issue a full refund or provide a replacement shipment.
4. Refund Processing
Refunds will be processed using the original method of payment. We accept the following payment methods:
Credit and Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay, as well as supported electronic wallets.
Once a refund is approved, the transaction will be initiated to your original payment method. Please note that the time taken for the funds to reflect in your account may vary depending on your financial institution’s policies.
5. Contacting Support
For all questions regarding your order, refund status, or return procedures, please contact us directly:
Email: screw@sortthreadbin.com
Phone: +49 89547420
Our team aims to respond to all inquiries within 24 hours.