These Terms of Service govern your use of www.sortthreadbin.com and your purchase of products from Hithium Energy Storage Technology Deutschland GmbH. By accessing our website and placing an order, you agree to comply with these terms.
1. General Provisions
Hithium Energy Storage Technology Deutschland GmbH (the “Company”) is a company registered in Germany. Our brand, sortthreadbin, provides organizational storage solutions for customers in Europe and the United States.
2. Shipping and Delivery
We utilize professional logistics services, including DHL, FedEx, and UPS, to facilitate the delivery of your orders.
Transit Times: Standard shipping typically ranges from 5 to 8 business days.
Notifications: Upon order fulfillment and throughout key transit milestones, including departure and local delivery, we will send tracking updates to the email address provided at the time of purchase.
Delays: If an order does not arrive within the expected timeframe, we will initiate an inquiry with the carrier. Based on the findings of such an inquiry, we will resolve the issue through a refund or replacement as appropriate.
Risk of Loss: In accordance with applicable consumer protection laws in Europe and the United States, the risk of loss or damage to the goods remains with the Company until the items are received by the consumer.
3. Right of Withdrawal (European Customers)
In accordance with the EU Consumer Rights Directive, customers residing in the European Union are entitled to a 14-day Right of Withdrawal. You may withdraw from your order without providing a reason within 14 days from the day you, or a third party indicated by you, acquire physical possession of the goods.
To exercise this right, you must inform us of your decision to withdraw from the contract by a clear statement sent to screw@sortthreadbin.com.
4. Damaged or Defective Items
We strive for quality in all orders. If you receive an item that is damaged or contains a defect, please contact our support team at screw@sortthreadbin.com within a reasonable timeframe after receipt.
Documentation: To facilitate a refund or replacement, we may request photographic evidence of the damage.
Resolution: Upon verification of the submitted documentation, we will provide a refund or issue a replacement. There is no requirement to return the damaged item.
5. Limitation of Liability
The Company shall be responsible for losses you suffer as a result of us breaching these terms if the losses were a foreseeable consequence of our breach. We are not responsible for indirect losses that occur as a side effect of the main loss or damage. Our total liability shall not exceed the purchase price of the items ordered.
6. Governing Law
These terms are governed by the laws of Germany, without regard to its conflict of law provisions. Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts in Munich, Germany, unless mandatory consumer protection regulations in your country of residence provide otherwise.
7. Contact Information
For questions regarding these Terms of Service, please contact us:
Company Name: Hithium Energy Storage Technology Deutschland GmbH
Address: Landsberger Straße 155, 80687 München, Germany
Email: screw@sortthreadbin.com
Phone: +49 89547420