This Shipping Policy outlines the delivery processes for orders placed on www.sortthreadbin.com. By completing a purchase, you acknowledge and agree to the following terms regarding the shipment of your order.

1. Shipment Origin and Logistics

All orders are processed and dispatched from our primary facility located at Landsberger Straße 155, 80687 München, Germany. We coordinate with professional logistics partners, including DHL, FedEx, and UPS, to ensure the efficient transport of your items to destinations across Europe and the United States.

2. Delivery Timelines

Standard Transit: Estimated delivery time is typically between 5 to 8 business days following order dispatch.

Tracking Notifications: To ensure transparency, we provide automated tracking updates to the email address provided at the time of your order. You will receive notifications at critical milestones, including dispatch, arrival at transit facilities, and final local delivery status.

3. Delays and Exceptions

While we work closely with our logistics partners to maintain timely delivery, unforeseen circumstances may occasionally impact transit times. In the event that an order exceeds the standard transit timeframe:

We will initiate a formal investigation with the respective carrier to determine the location and status of the shipment.

Following the completion of this inquiry, we will resolve the matter in accordance with the findings, which may include the issuance of a full refund or the arrangement of a replacement shipment.

4. Risk of Loss

In accordance with consumer protection regulations applicable in Europe and the United States, the risk of loss or damage to the goods remains with the Company until the items have been received by the customer. We are committed to ensuring that your order reaches its destination in accordance with our internal fulfillment standards.

5. Inquiries

If you have questions regarding the status of your shipment or if your package has not arrived within the expected timeframe, please contact our support team at screw@sortthreadbin.com with your order number.